Secretary of State aims to reduce long lines at Illinois driver services facilities
PEORIA (HEART OF ILLINOIS ABC) - Illinois’ Department of Motor Vehicles, run by the Secretary of State, is making changes aiming to reduce long wait times.
The key, according to Secretary of State Jesse White, is to reduce customer volume at the DMV facilities.
So, some DMVs are moving to “online appointments only” for certain services, but some things like behind-the-wheel road tests, getting a “real ID” and drivers license renewals will have to be done in person.
“One of the benefits of an appointment system is it’s designed in a manner to virtually eliminate lines,” said Secretary of State spokesperson Henry Haupt.
“Customers know what facility they’re going to, what day they’re going, and what time.”
Some facilities are keeping the walk-in option for customer convenience.
Online appointments can be made on the Secretary of State’s website, which also provides information about various local DMV facilities.
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